FAQ

Yes. Scratches from tempered glass can be removed. Although harder than float glass, tempered glass is still susceptible to scratches.

Whether you have a sliding glass door scratched by dogs or severe deep scratch graffiti on your storefront windows we can repair the damage back to “like new” conditions with no visible distortion. Types of damage we can fix include but are not limited to: 

• Scratched Glass
• Acid Etched Glass
• Hard Water Damage
• Post Construction Cleanup Scratches
• Fabricating Debris Scratches

If it’s made of glass chances are it can be repaired. Everything from standard commercial storefront windows to bullet resistant glass.

Rates depend on a number of factors including what type of glass the damage is on, the size of the damage, the size of the glass, and location of damage. We have been repairing and restoring glass for nearly three decades for 3 reasons. We are excellent at what we do. We save people a lot of money repairing and restoring instead of replacing the glass and we actually like being able to help people. We are in touch with what is involved on each and every project. We are going to give you the best possible price we can. We know what glass costs to replace and we’ll make sure that our glass restoration service will be a no-brainer for you. Our mission is to deliver a cost effective and time saving alternative to glass replacement.  

Of course, we guarantee to bring your glass back to industry acceptable standards or better. If we can’t restore your glass to like new condition, we will let you know ahead of time.

Most small 1-3 window restoration jobs can be completed in under 2 hours, some take much longer depending on the severity and size of the damage. Less severe damage like hard water stained glass resurfacing may only take 30-40 minutes per window. For large scale projects please contact us with specifics for an estimated completion time.

The length of time our restoration specialists are on-site depends on the type of damage, the severity of the damage and the area of the damage. We provide our restoration specialists with the best in-house training and tools available, enabling them to work at optimum efficiency at a very high level of standards. If you’re a commercial contractor with a large glass scratch repair project who would like to understand our big job process, please contact us for more information. We would be happy to help.

If you don’t mind a window cleaner who bought a DIY scratch removal kit online attempting to fix your windows for some extra cash, those people come and go and aren’t usually too hard to find. AGRS however is dedicated to resurfacing glass – it’s all we do. When your glass restoration project needs to be done right with a more professional approach, AGRS is your best option.

Yes. We can work on projects outside Florida. Although AGRS is based in Florida, there is often a chance that we can help no matter where you are depending on the size and scope of your glass restoration project. If you have scratched glass and are currently seeking a glass restoration solution, don’t be discouraged when you’re having trouble finding an experienced glass restoration specialist near you. It can be more cost/time effective for your glass restoration project to fly us in from out of state than it is to replace or gamble on an inexperienced glass restoration company. Even if we can’t help on your specific project, we may have solutions that are still helpful, so please give us a call.

All types of scratched glass can be restored and scratches removed.

• Tempered
• Laminated
• Heat Strengthened
• Annealed
• Curved
• Bullet Resistant
• Auto

Deep scratches can be removed with excellent results!

The key factor with deep scratches is this; How much of the surrounding area do I have to work with? The more area that the sanding can be feathered into, the better the deep glass scratch repair will look when completed. If you are limited and have to work in a small area, you will have some distortion. We have developed a technique to minimize distortion for all deep scratches. Typically, the deepest scratches are less than .004 thousandths of an inch deep. Glass graffiti even acid etched graffiti burns into the glass very deep and has been successfully removed, and glass restored to like new condition. The quality of the completed deep scratched glass repair will always be determined by the amount of area you have to work with. 

On some glass resurfacing projects, we have had to remove scratches right up to the edge. In this scenario, we will mask the trim to protect the finish. 0.25 inches (6.35 mm) from the edge is not difficult to remove glass scratches. However, with many glass scratches close to the edge slows the process down overall. The only limitation is the corners. If there is a deep scratch within about a 2 inch square of the corner, it’s impossible to get our equipment on the scratch. Otherwise, we regularly get scratches out of glass very close to the edge.

We have been called in on countless glass restoration projects that another scratched glass repair company attempted. If scratched glass is not resurfaced properly, you may be left with distortion, haze, and/or swirls. There should be nothing visible after scratched glass repairs. This means under all lighting conditions and viewing angles. If anyone tells you otherwise, it’s just because they can not perform flawless glass restoration. Haze and swirls are easy to repair and remove. Distortion in glass is nearly impossible to correct once it’s been done. Please don’t let anyone experiment on your scratched glass.

Absolutely not! Since we have been performing scratched glass repair for nearly three decades, we can state with certainty that we haven’t seen any new types of scratched glass in many years. What’s important is accessibility to the glass and the type of glass damage.

Pictures are always helpful to determine what it will cost to complete the glass resurfacing project. We always stand by our proposal/estimate. You will know exactly what your scratched glass project will cost before we even begin. Don’t fall for “time and materials”. You will have no idea what the actual repairs are going to cost. The only way our price will go up is if more scratched glass is added to the current project. Contact us if you still have additional questions.

Never has any glass window or door manufacturer determined that our glass resurfacing process voided the warranty or weakened the glass.

Actually, removing a scratch removes the weak spot on a piece of glass. When they cut glass they score it first. Where does the glass break? On the scoring line. Removing the scratch removes the weak spot.

We will always be honest and open with you. If we are unable to restore your damaged glass, we will let you know. We do not aim to undertake any job where the risk of breakage is high, unless we have your agreement stating that you would like us to try.

In addition, if in our opinion the cost of restoration is more expensive than changing the damaged glass panel we shall advise you of this, and when possible refer you to a reputable glass installer. 

On the very uncommon occasion, yes. This is very rare and we shall always highlight this prior to carrying out glass restoration. If we believe there is a high risk of breakage, we shall only proceed with the project with your consent.

When glass is scratched, chipped, or cracked, its integrity is weakened, which on rare occasions can cause it to fail when being worked upon. It is because of this that we make you aware of the risks of breakage prior to carrying out any glass restoration. However, our glass restoration services are often by far the most economical solution, with failure rate of less than 0.1% of the work we carry out.